Refund & Return Policy

At Hitz Sports Collectibles, we want you to be happy with your purchase. Because our products range from collectible cards to card-care and shipping supplies, return eligibility can vary by product type.

1. Return Eligibility
Trading Cards & Collectibles
Returns are accepted within 7 days of delivery for eligible items.
Card Supplies, CardRX, Shipping Supplies & Other Products
Returns are accepted within 90 days of delivery for eligible items.
To qualify for a return, the item must:

Be unused and in its original condition
Include all original packaging and accessories
Not have been altered, damaged, opened, or used
Be returned within the applicable return period

Certain products may have additional return restrictions noted on the product page.

2. Non-Returnable Items
The following may not be eligible for return:

Items damaged, altered, or used by the customer
Products that have been opened or consumed where the product cannot reasonably be resold
Custom or personalized items
Clearance or final-sale items when identified as such
Services that have already been performed
Trading cards outside the 7-day return period

For products such as CardRX, returns must be requested before the product has been used. Using, applying, or modifying the product may make it ineligible for return.

3. How to Request a Return
Contact Hitz Sports Collectibles within the applicable return period.
Please provide:

Your order number
The item you want to return
The reason for the return
Photos when appropriate

We will review the request and provide return instructions if the item qualifies.
Do not send a return without receiving return instructions from Hitz Sports Collectibles.

4. Return Shipping
Customers are responsible for return shipping costs for returns due to preference, ordering the wrong item, or other customer-related reasons.
If the return is due to an error on our part, such as receiving the wrong item or receiving an item that is defective when shipped, Hitz Sports Collectibles will work with you regarding return shipping.
For valuable collectibles, we strongly recommend using a trackable and insured shipping method.
5. Damaged or Defective Items
If your order arrives damaged or an item is defective, please contact us as soon as possible.
Please include:

Order number
Description of the issue
Photos of the item
Photos of the packaging when shipping damage is involved
Tracking information, if applicable

We may request additional information to determine the appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund, or assistance with a shipping claim.

6. Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved or declined.
If approved, the refund will be issued to the original payment method.
Approved refunds will generally be processed within 3 business days after the returned item has been received and inspected. Your bank or payment provider may require additional time before the refund appears in your account.

7. Exchanges
If you received the wrong product or an item arrived defective, please contact us.
For standard returns, exchanges are subject to product availability. If the requested replacement is unavailable, we may instead process an eligible refund.

8. Collectibles & Condition
For trading cards and other collectibles, condition is an important part of the product's value.
Returns of collectible items must be made with the item in the same condition in which it was received. Items that have been altered, handled excessively, damaged, or otherwise changed after delivery may not qualify for a refund.

9. Questions
If you have questions about a return or refund, contact:
Hitz Sports Collectibles LLC
Sahuarita, AZ 85629
575-495-2557
hitzsportscollectibles@gmail.com

10. Policy Updates
Hitz Sports Collectibles reserves the right to update this Refund & Return Policy. Changes become effective when the updated policy is posted on our website.